PRIVACY STATEMENT

Rich Corporation Pty Ltd (ABN 61 675 089 912) trading as Propertybuyer

1. Introduction

Rich Corporation Pty Ltd trading as Propertybuyer (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

This document combines our Privacy Policy and Collection Notice for all clients, users of our services, and individuals interacting with our website. It explains how we collect, use, store, and disclose personal information and how you can access or correct your information.

We provide this Privacy Policy & Collection Notice before or at the time we collect your personal information, or as soon as practicable afterwards, in accordance with APP 5. This document is available on our website, at our office, and at any property inspection, or on first email communication with you.

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

2. What personal information do we collect?

We collect personal information necessary to provide our services, manage client relationships, or comply with legal obligations. This may include:

• Name, contact details, date of birth
• Property requirements, preferences, and budget
• Financial information including income and other relevant details
• Referral information including lenders, mortgage brokers, solicitors, accountants, and financial planners
• Any other information reasonably required to provide our services

We generally do not collect sensitive information (such as health, race, religion, political beliefs) unless it is necessary for our services or legal obligations. Where we do collect sensitive information, we will only do so with your explicit consent, and it will not be used for marketing purposes without prior consent.

3. How we collect personal information

3.1 Directly from you

We collect personal information from enquiry forms on our website, buyer brief forms, verbal consultation with our agents, SMS, email, or other communications.

3.2 From other sources

We may collect personal information from referral partners, lenders, mortgage brokers, accountants, financial planners, publicly available sources, property data providers, or other service providers assisting us in providing services.

3.3 When collection is required by law

Certain personal information may be collected under the Property, Stock and Business Agents Act 2002 (NSW) or other applicable legislation.

4. How we use personal information

We use personal information for the purposes for which it was collected, including:

• Providing Propertybuyer services and managing client relationships
• Facilitating referrals to lenders, mortgage brokers, solicitors, accountants, and financial planners
• Operational and administrative purposes, including CRM management (HubSpot)
• Direct marketing of Propertybuyer services via email, SMS, or phone (opt-out available)
• Statistical and business analysis
• Compliance with legal obligations

4.1 Automated Decision Making (ADM)

We operate ADM systems (e.g., Cotality, Open AI, Domain Tools, HubSpot) only where required to support our services. Personal information used in ADM includes name, contact details, property preferences, and financial information. ADM may assist in decisions such as prioritising client requests, allocating property matches, or sending automated communications. Decisions made by ADM do not replace human oversight and are only used to facilitate operational efficiency in accordance with the APPs. You may request further information about the operation of our automated decision-making systems or request human review of any outcome by contacting us.

5. Disclosure of personal information

5.1 Sharing with third parties

We may disclose personal information to:

• Lenders, mortgage brokers, solicitors, accountants, and financial planners
• Your representatives, attorneys, lawyers, settlement agents
• Other property agents acting in conjunction with you
• Auctioneers
• Valuers, surveyors, insurers, and related service providers
• Government, law enforcement, and regulatory bodies as required
• IT, data, and professional service providers assisting us

5.2 Overseas disclosure

We do not store personal information outside Australia. Personal information may, however, be disclosed to overseas referral partners or service providers where necessary to facilitate the provision of our services to you, including access to finance, accounting, taxation, or financial planning assistance, and for the primary purpose for which the information was collected. Overseas recipients may not be subject to the Privacy Act 1988 (Cth). We take reasonable steps to ensure any overseas organisation that receives personal information complies with the Act.

5.3 Consequences if personal information is not provided

If you do not provide personal information, we may be unable to:

• Assess your property requirements
• Recommend suitable properties
• Facilitate introductions to referral partners
• Act on your behalf in negotiations
• Liaise with selling agents to arrange inspections or auction attendance on your behalf
• Provide other services that may suit your needs
  
  

6. Personal information about other people

If you provide information about another person:

• We assume you have obtained their consent for disclosure to us
• Their personal information will be used only for the purposes set out in this policy
• They have rights to access this policy and the information we hold about them.
  
  

7. Anonymity and pseudonymity

We cannot always provide services to individuals who do not identify themselves, particularly for property inspections, auctions, or agency-related dealings. Where possible, general enquiries may be handled anonymously.

8. Cookies and website analytics

We use cookies and similar tracking technologies to analyse website traffic, monitor performance, and improve functionality. You may disable cookies via your browser settings; however, some site functionality may be affected.

9. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Information security

We take reasonable steps to protect all personal information from misuse, loss, and unauthorised access, modification, or disclosure. Personal information is stored securely and, where appropriate, transmitted using secure methods. While no method of transmission or storage is completely secure, we maintain safeguards appropriate to the nature of the information and the risks involved.

11. Marketing and opt-out

We may use personal information (excluding sensitive information) for marketing purposes to inform you about Propertybuyer services or related products. Sensitive information will never be used for marketing purposes without your explicit consent. You may opt out of marketing at any time by unsubscribing from relevant emails or by contacting the Privacy Officer.

12. Accessing and correcting your personal information

You have the right to request access to personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out-of-date. We may charge a reasonable fee for providing access. Requests should be made in writing to the Privacy Officer. Responses will typically be responded to within 30 days.

13. Complaints

If you have a complaint about how we handle personal information, you may contact us using the details below. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Website: www.oaic.gov.au

14. Contact – Privacy Officer

Email: info@propertybuyer.com.au

Tel: +61 2 9975 3311

15. Changes to this policy

We may update this Privacy Policy & Collection Notice from time to time. The current version will be published on our website, at our office, and provided to clients where appropriate.

Last updated: 20/01/2026

16. Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.